Patient Relations/Complaints

Patient Complaints/Protective Services
Because your care is important to the hospital staff, we have established a patient relations/guest relations improvement program along with an active Performance Improvement program. Problems with your care should be reported to the charge nurse, patient care manager or director of the department providing the service.

If the problem is not resolved to your satisfaction, please contact hospital administration at 325-947-6470 or download our complaint form and fax to 325-947-6872.   The hospital will review your complaint and take action. We strive to provide you the best possible care.

Advance Directives: Your rights as a patient
Every adult has the right to decide what may be done in the course of medical treatment. Directives help patients make informed and rational decisions about their course of treatment. Under Texas law, an advance directive allows you to make your wishes known concerning medical treatment before you actually need such care.

Directives:
Living Will or Directive to Physicians allows you to instruct your physician to use, or not to use, artificial methods to prolong your life if you are terminally ill.
Medical Power of Attorney for Health Care designates someone you trust as your agent to make health care decisions on your behalf in the event you are unable to make such decisions.
Declaration for Mental Health Treatment gives direction of your desires for medication and treatment.

Ethics Committee: This committee shall serve as an advisory body when medical/ethical issues involving the clinical care of patients are encountered by staff, physicians, patients and families. Information about and/or access to the committee may be obtained through the unit charge nurse, patient care manager, director or adminstrative supervisor.

Protective Services/Advocacy Groups: These resources are provided should you need assistance. Additionally, you may contact the administrative supervisor for help in reaching these agencies.

Texas Attorney General: (800) 252-8011
Aging, State Information and Referral: 223-5704
Child Abuse Hotline: (800) 4-A-CHILD or (800) 422-4453
Elder Abuse Hotline: (800) 458-9858
Medicare Benefits Hotline -- Patient Rights, Quality of Care: (800) 725-8315
National AIDS Hotline: (800) 342-AIDS or (800) 342-2437
Texas Department of Health (TDH): (888) 963-7111
Texas Department of Health -- Complaint Division: (888) 963-0022
Texas Department of Human Services -- Complaints: (800) 252-5400
Texas Department of Protective Regulatory Services: (800) 252-5400
Veterans Affairs: (800) 827-1000